We take the privacy of our customers very seriously. We are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
Do read on for more detail and of course please contact us if anything is unclear of you have a specific query about the detail of the data we hold.
Please take a moment to familiarise yourself with our privacy practices and let me know if you have any questions.
Types of Information We Collect
We collect information to deliver the services that our clients request. Some information that we collect can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and may include your name, postal address, email address, phone number.
We only collect information about website users through forms that you fill in requesting a response from us and so it is presumed that this information is given with your consent in line with this policy.
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Cookies are small text files that are placed on your machine to help the site provide a better user experience. Our cookies do not gather personal information but may store an identifying piece of information such as an IP address. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on our site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your internet browser.
How We Use Your Information
We use the personal information that we collect about you or that you provide in conversation or meetings to inform the delivery of our work and to maintain contact with you regarding specific projects or pieces of work we undertake with you. We will also make occasional contact with you supplying information that we consider will be relevant and useful to you and to meet out regulatory obligations as a service provider, a limited company and a responsible employer.
We do not sell your personal information to third parties. However, we will disclose some of the personal information that we collect with your permission to the delivery of agreed projects and activity.
Your personal information may also be disclosed to comply with any court order, law or legal process, or government or regulatory request, or if we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of Cloud 5 Creative, our customers or staff.
On occasions we may be asked by a client to engage with contacts that they provide to us. In this circumstance, the information will only be used for the client’s express purposes and it is deemed that we are acting on their behalf with your consent to make contact. Any such contact will include an “opt-out” link if you would prefer not to be contacted again.
Accessing Your Information
At any time, you can review and change your personal information by emailing us. Information other than that which we have to collect under statutory and regulatory duties, can also be deleted on request.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure. We store and process your personal information on our computers and servers in the United Kingdom. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with applicable UK and EU regulations. We also use computer safeguards such as firewalls to protect your information.
Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Social Media Advertising
We use our own website, Facebook, LinkedIn and Twitter to maintain our profile and will identify customers on occasion unless specifically requested not to in writing.
Third Party Links
As part of our general communication process we occasionally produce and distribute an e-newsletter to tell you about issues relevant to your relationship with us; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses and you can choose to opt out of receiving this type of occasional email.
We may occasionally use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us using our website’s Contact form.
We do not knowingly collect or maintain personal information from, children under the age of 16. If we learn that we have collected or received personal information from a child under the age of 16 without verification of parental consent, we will delete that information.